Contact

Terms and Conditions

Who are we (owner and data controller)?
flexomarkets Limited, registration number 2024-00494 and registration address at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-islet, Saint Lucia.
Contact email: [email protected]
We are committed to protecting your privacy and maintaining the security of any personal information that we receive from you.

What is the purpose of this policy?
The purpose of this policy is to explain to you what personal information we collect and how we and our associated companies may use it.
Companies are associated with us if they are our subsidiaries or we are both subsidiaries of the same corporate entity.
We are the controller of any personal information that you provide to us, which means that we decide the purposes and means of the processing of that personal information.

How do we obtain and store your personal information?
We obtain your personal information through applications, emails, letters, telephone calls, text messages and conversations when you register in our services
and work with them (including the personal information gained when you use our learning tools, demo accounts, and trading simulators).
We may monitor or record phone calls with you and monitor (and maintain a record of) all emails and electronic communications we send or receive.
We follow strict security procedures in the storage and disclosure of the personal information that you have given to us to prevent unauthorised access.

What types of personal information do we collect and process?
We may process the following types of personal information:
# name
#contact details including email details and phone numbers
#age or date of birth
#gender
#occupation
#trading knowledge and experience
#user names and passwords
#information related to your trading account including your account history, activity, and orders
#IP address
#national insurance number
#transaction reporting reference
#power of attorney/agent details
#operating system
#device ID
#Google 360 ID
#information about your use of our services, products, and facilities (including information gained when you use our learning tools, demo accounts, and trading simulators)
#bank account number
#sort code
#passport number
#marital status
#usage data.

How do we check your identity?
To comply with money laundering regulations, we need to confirm the name and address of our clients and certain third parties.
We may ask you to provide physical forms of identity verification when you open your account. Alternatively, we may use a credit reference agency to verify your identity.
Our search is not seen or used by lenders to assess your ability to obtain credit. Our search is conducted with the use of all necessary security measures in order to make sure that the personal information we get is strictly confidential, and unauthorised parties cannot access it.

How do we use your personal information?
As well as checking your identity, the personal information we hold may be used for:

#Considering any of your applications
#Carrying out risk assessments
#Complying with our legal and regulatory obligations
#Performing our obligations under any contract we have with you
#Administering our relationship with you including resolving queries or issues
#Establishing and managing your account
#Reviewing your ongoing needs
#Providing you with the information, products and services that you request from us
#Checking your instructions to us
#Investigating any complaint you may make
#Providing evidence in any dispute or anticipated dispute between you and us
#Recovering amounts payable
#Training our staff
#Enhancing our customer service and products
#Undertaking product development and analysis
#Detecting or preventing fraud or other crimes
#Contacting you—we may send you marketing material from time to time by post, email, telephone, SMS, mobile push notifications, web push notifications, messengers
(whatsapp, Telegram, Facebook messenger, and other), or other electronic messaging services

Direct marketing
If you receive newsletters or other email messages from us, you can opt out at any time free of charge by contacting us via [email protected]

KEY DEFINITIONS
Personal information (or Data) Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification or identifiability of a natural person.

Usage Data
Information collected automatically through our application and/or our website (or third-party services employed by us), which can include: the IP addresses or domain names of your computer, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, and other), the country of origin, the features of the browser and the operating system utilised by you, the various time details per visit (for example, the time spent on each page within the Application and/or our website), and the details about the path followed within the Application and/or our website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or your IT environment.